Pingendo Help Center

Help center confirm and activate link doesn't work


#1

When I tried to sign up on forum.pingendo.com, the account activation link timed out. I found a workaround, so I thought I would share it in hopes that it might help you troubleshoot.

The account activation link includes an IP address that doesn’t seem to work and doesn’t use SSL:

http://35.188.9.194/users/activate-account/

I replaced the IP address with forum.pingendo.com, changed http to https, and then the link worked fine.

https://forum.pingendo.com/users/activate-account/

This may be preventing users from registering.


#2

There’s a similar issue when you get an email from forum when a reply is posted.

Guessing forum needs updating to proper url for linking rather than an obsolete ip number.


#3

Sorry guys, we are finally replacing this Discourse forum with a new one.
Hope everything will be fixed asap.


#4

Just updated the Forum platform. Everything should works smoothly and faster now. Thank you